FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERING INFORMATION
What are the ways I can place an order with QualiStore?
We offer multiple convenient ordering methods to suit your preferences. You may place an order by clicking the Buy Online button directly on our QualiStore items for secure and convenient online purchasing.
Alternatively, you can request a quotation, email us your purchase order, call our toll-free number, fax your purchase order, or complete and fax our standard order form.
How do I place an order online?
Simply click the Buy Online button on the specific QualiStore item you wish to purchase. This secure method provides convenient ordering with immediate confirmation.
Can I pay by quotation or purchase order?
Yes. If you have already received a quotation or price sheet from us, please reference the quote number or corresponding price sheet when placing your order. We accept purchase orders through multiple channels including email, fax, or telephone.
What are your contact numbers for placing orders by phone?
You may reach our sales team toll-free at 1.877.884.TEST (8378) within the United States. For customers in Canada or internationally, please call +1.905.944.9825.
How do I submit a purchase order by fax?
You can fax your purchase order along with your credit card information to 954.697.8211 in the United States or +1.905.944.0304 in Canada and internationally.
Do you have a standard order form I can use?
Yes. You may download, print, and complete our order form, which is available for credit card purchases or if you do not have a standard purchase order form. Simply fax the completed form to the appropriate number listed in your region.
Do you accept wire transfers as payment?
Yes, we accept wire transfers for immediate payment. Please email us to request our bank details and wire transfer instructions.
EXPORT CONTROL & COMPLIANCE
What is Qualitest's export control policy?
Qualitest North America and our international regional offices conduct all business in a responsible manner in full compliance with export control regulations established by the United States, Canada, the European Union, and the GCC region.
We maintain strict adherence to all applicable laws and regulations in these jurisdictions.
Will you sell products to any end-user?
No. We will not sell products or provide technical assistance if we know or suspect that the products or advice will be used for purposes prohibited by U.S., Canadian, European, or GCC region legislation. We are committed to conducting business only with customers whose intended use complies with all applicable regulations.
What prohibited end-uses are covered by your export control policy?
Our export control policy prohibits the use of our goods and technology for purposes associated with chemical, biological, or nuclear weapons development, missiles capable of delivering such weapons, terrorist activities, or any other weapons of mass destruction end-uses. We will not knowingly sell to customers with such intentions, nor will we permit re-sale or transfer of our products if they are intended for these prohibited purposes.
Are your products subject to export control regulations?
Yes. The export of our goods and technology may be subject to export control regulations of the United States, Canada, the European Union, and the GCC region as amended. By placing an order with us, you acknowledge and agree to these export control requirements as a condition of purchase.
What customer responsibility do I have regarding export controls?
As our customer, you acknowledge that our goods and technology are subject to export control regulations and agree not to use them for purposes associated with chemical, biological, or nuclear weapons, missiles capable of delivering such weapons, terrorist activities, or weapons of mass destruction end-uses. You also agree not to re-sell or transfer our products if you know or suspect they are intended for such prohibited purposes.
Is this export control agreement mandatory?
Yes. Acceptance and compliance with these export control restrictions is a condition of any order or contract with Qualitest. All transactions are contingent upon full compliance with United States export controls and all other applicable laws and regulations.